Skip to main content
If something isn’t working the way it should, you can report it from inside RotaPad. Your report goes straight to the team.

​
Report a bug

  1. Select the bug icon in the top bar. Hover over it to see Report a bug.
  2. Give the problem a short Title.
  3. Choose a Category: UI problem, Data problem, Crash or freeze, or Other.
  4. Describe what you did, what you expected, and what happened instead.
  5. Check the Screenshots. RotaPad attaches a screenshot of the page automatically. You can remove it, add up to three images, or paste an image.
  6. Select Send report.
You’ll see a confirmation when the report has been sent.
Screenshots must be PNG, JPEG or WebP images, no larger than 5 MB each.

​
Track bug reports (support and admin)

Users with the Support or Admin role can review reports from Bug Reports in the sidebar, under Support.
  • The list shows each report’s title, category, status, reporter and date.
  • Use the search box and the status and category filters to find reports.
  • Select a report to see its description, the page it was made from, and its screenshots.
  • To manage a report, change its Status to Open, In progress or Resolved, add a Resolution note, and select Save changes.
  • Select Delete to remove a report from the list. Only Admin and Support users can delete reports.
Screenshots can show customer or staff details. Only share them with people who need them to fix the problem.